Obsidrix Indyssey Cargo Solutions
Look, we get it - privacy policies can be a snooze-fest. But when you're trusting us to haul million-dollar mining equipment across continents, you deserve to know exactly what we do with your information. We've been in the heavy cargo game long enough to understand that trust isn't just about getting your excavator from Point A to Point B without a scratch.
This policy covers everything we collect, why we need it, and what we do (and don't do) with it. We're based in Vancouver, Canada, so we follow Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act). If you're shipping from or to the EU, we've got GDPR covered too.
When you reach out for a quote or book a shipment, we'll need some basics:
We don't ask for stuff we don't need. If it's not relevant to getting your cargo where it needs to go, we won't bug you about it.
Like pretty much every website out there, we collect some technical data:
This helps us keep the site running smooth and figure out what's actually useful to folks versus what's just taking up space.
Sometimes we get information from:
We're not in the business of selling your data or doing anything sketchy with it. Here's the straight scoop on what we actually do:
Processing shipments, coordinating logistics, handling customs paperwork, and keeping you updated on where your stuff is.
Responding to your questions, sending quotes, shipping updates, and yeah, occasionally letting you know about services that might actually help you.
Processing payments, managing accounts, keeping records for tax purposes and audits.
Analyzing how people use the site so we can make it better, fixing bugs, and optimizing our routes and services.
Meeting regulatory requirements, handling customs documentation, responding to legal requests when required.
Protecting against fraudulent transactions and keeping both our operations and your shipments secure.
We don't sell your data. Period. But moving heavy equipment across borders involves working with partners. Here's who might see your information:
Carriers, customs brokers, warehouse operators, rigging specialists - basically the folks who help us get your cargo delivered. They only get what they need to do their part of the job.
Customs, border services, transport regulators - they've got legal rights to certain shipment data. We share what's required, nothing more.
Companies that host our website, provide analytics, help with customer communications. They're bound by strict confidentiality agreements.
If we're legally required to disclose information (court orders, legal proceedings, etc.), we will. But we'll push back on overly broad requests.
We're based in Canada, but we move cargo internationally. That means your data might cross borders too - especially if you're shipping overseas or working with partners in other countries.
When we transfer data internationally, we make sure it's protected according to Canadian standards. For EU clients, we've got Standard Contractual Clauses in place to meet GDPR requirements. Your data gets the same protection no matter where it ends up.
Note: Some countries have different privacy laws. We only work with partners who commit to maintaining adequate data protection standards.
We take security seriously because we know you're trusting us with sensitive business information. Here's what we do to keep your data safe:
SSL/TLS encryption for data in transit, encrypted storage for sensitive info
Limited access based on job role, multi-factor authentication for staff
Automated backups with secure off-site storage
That said, no system's 100% foolproof. If we ever experience a data breach that affects you, we'll let you know promptly and tell you what we're doing about it.
It's your data, so you've got rights. Here's what you can do:
| Right | What It Means |
|---|---|
| Access | Ask us what data we have about you and get a copy |
| Correction | Fix any information that's wrong or outdated |
| Deletion | Request we delete your data (with some exceptions for legal requirements) |
| Portability | Get your data in a format you can use elsewhere |
| Object | Say no to certain types of processing, like marketing |
| Withdraw Consent | Change your mind about things you previously agreed to |
To exercise any of these rights, just reach out to us at logistics@obsidrixindyssey.info or call (604) 782-4950. We'll respond within 30 days.
Yeah, we use cookies - but not the chocolate chip kind. These are small files that help the website work better and let us understand how people use the site.
Most browsers let you control cookies through settings. Just know that blocking some cookies might make parts of the site not work properly.
We don't keep your data forever - just as long as we need it. Here's the general timeline: